frequently asked
questions

Xandrea Jewelry is open from 10 AM to 9 PM, Monday to Thursday, and from 10 AM to 10 PM, Friday to Sunday.

Store is located at U.P. Town Center, Katipunan Ave, Diliman, Quezon City.

Customers may reach out via Facebook or Instagram, or contact the store at +63910-191-5431.

The store accepts GCash, debit, credit, and cash payments.

Yes, a layaway program is available, though discounts do not apply and items are released upon full payment. The options are as follows: 20% deposit of the item’s price 3-month payment plan for purchases of ₱50,000 and above 6-month payment plan for purchases of ₱100,000 and above 12-month payment plan for purchases of ₱300,000 and above

Installments can only be arranged through the customer’s own bank.

A brand book is available for reference, showcasing the jewelry selection.

The available gemstones can be found in the brand book for reference.

Yes, GIA-certified diamonds are available.

The store provides dupe customization services with a waiting period of 2-3 months.

At this time, jewelry repair services are not available.

Appraisals are not offered at the moment.

Yes, ring sizing services are offered for a fee.

Xandrea follows a no-return policy. However, if an item is damaged, repairs can be arranged for a fee.

Warranties are not available at this time.